Shipping policy
Shipping Policy
Last updated: 19 May 2026
Shipping Policy
Thank you for shopping with Peak Performance Massage.
We sell selected recovery, wellness and nutrition products through our website, including products from brands such as Hyperice, Skratch Nutrition and other supplement or recovery partners we may add in future. These products are fulfilled and shipped directly by our product partners, supplier warehouses or their appointed courier services. Peak Performance Massage does not pack or dispatch these product orders from our massage studios.
1. Where We Deliver
We currently offer delivery within South Africa only, unless otherwise stated on a specific product page or confirmed with us in writing.
Delivery is made to physical addresses provided at checkout. We do not guarantee delivery to P.O. boxes, incomplete addresses, farms, remote areas or areas not serviced by our supplier or courier partners.
If your delivery address is in a remote or outlying area, additional delivery fees or longer delivery times may apply. If an additional charge is required, we will contact you before the order is dispatched. If you do not accept the additional charge, we will cancel and refund the affected order.
2. Order Processing
Once your order has been placed and payment has been received, the order details are sent to the relevant supplier or product partner for fulfilment.
Orders are usually processed within 1–3 business days, excluding weekends and South African public holidays. Orders placed over weekends or public holidays will usually be processed on the next business day.
Processing times may vary depending on stock availability, supplier operating hours, product type, courier availability and order volume.
3. Delivery Timeframes
Estimated delivery time is usually 2–5 business days from the date the order is processed by the relevant supplier, depending on the product, supplier, delivery address and courier service used.
Major city centres may receive deliveries sooner, while outlying or remote areas may take longer.
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to supplier delays, courier delays, stock availability, incorrect delivery details, public holidays, extreme weather, high-volume periods, strikes or other events outside our reasonable control.
4. Shipping Fees
Shipping fees are displayed at checkout before payment is completed.
Shipping costs may vary depending on the supplier, product size, product weight, delivery location, order value and courier requirements. Some products may qualify for free delivery, while bulky, oversized or remote-area deliveries may attract additional charges.
Where supplier-specific shipping rates apply, these rates may be updated from time to time. The shipping fee shown at checkout will apply to your order unless we contact you regarding an additional fee for a remote, oversized or otherwise exceptional delivery.
5. Supplier-Fulfilled Orders
Because our product orders are fulfilled directly by our suppliers or product partners, your order may be shipped from a third-party warehouse rather than from Peak Performance Massage.
This means that:
- The supplier or their appointed courier handles the dispatch and delivery.
- Delivery times may differ between brands or product categories.
- Orders containing products from different suppliers may arrive in separate deliveries.
- Tracking details may be provided by the supplier, courier or Peak Performance Massage once available.
Peak Performance Massage remains your point of contact for order-related queries placed through our website, and we will assist by communicating with the relevant supplier or courier where needed.
6. Tracking Information
Where tracking information is available, it will be sent to you by email, SMS, WhatsApp or another appropriate communication channel.
Tracking information may only become available once the supplier has processed and dispatched your order.
If you have not received tracking information within a reasonable time after placing your order, please contact us so that we can follow up with the supplier.
7. Incorrect or Incomplete Delivery Details
Please ensure that your delivery address, contact number and email address are correct before completing your order.
Peak Performance Massage is not responsible for delays, failed deliveries or additional courier charges caused by incorrect, incomplete or outdated delivery details supplied by the customer.
If a parcel is returned to the supplier due to incorrect delivery information, refusal of delivery or failed delivery attempts, the customer may be responsible for any additional re-delivery or return courier charges.
8. Stock Availability
All product orders are subject to stock availability from the relevant supplier.
If an item becomes unavailable after your order is placed, we will contact you to offer one of the following options:
- Wait for the item to become available;
- Replace the item with a suitable alternative, where available; or
- Cancel the affected item and receive a refund for that item.
9. Damaged, Lost or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of receiving the delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photos of the product;
- Clear photos of the packaging; and
- Any courier or delivery documentation available.
Please do not discard the product or packaging until the matter has been assessed, as the supplier or courier may require this for a claim or investigation.
We will assist by communicating with the relevant supplier or courier. Where the supplier or courier confirms that the product was damaged, lost or incorrectly supplied, we will assist with arranging a replacement, exchange, refund or other suitable resolution in line with the applicable supplier policy and South African consumer law.
10. Cancellations and Address Changes
If you need to cancel an order or update your delivery address, please contact us as soon as possible.
We will try to assist, but once an order has been processed, packed or dispatched by the supplier, we may not be able to cancel the order or change the delivery address.
11. Returns and Refunds
Returns and refunds are handled according to our Refund Policy, the relevant supplier’s return requirements and applicable South African consumer law.
For hygiene, safety and quality reasons, supplements, nutrition products, consumables and sealed products may only be returnable if they are unopened, unused, undamaged and in their original packaging, unless the product is defective or incorrectly supplied.
Please refer to our Refund Policy for more information.
12. Product Collection
Product orders are generally not available for collection from our massage studios unless this has been expressly arranged and confirmed by Peak Performance Massage in writing.
13. Contact Us
For shipping, delivery or product order queries, please contact us:
Peak Performance Massage
Contact number: (+27) 078 778 3286
Address: 54 Kingfisher Road, Fourways, Johannesburg
Website: www.peakperformancemassage.co.za
You may also contact us through the contact form on our website.